We provide DOA coverage for all live animals. For snails, please wait 48 hours after acclimating them to your tank before contacting us, as they may require time to adjust to the new environment. Guidelines for Checking Snails: ⦁ If the snail’s operculum (the soft tissue at the opening) is firm and intact, the snail is likely alive and adjusting. ⦁ If the operculum is damaged, and there is an unpleasant odor, this may indicate the snail is deceased. We recommend giving the snails time to acclimate before assuming they are DOA. Please don’t hesitate to reach out if assistance is needed.
 
 
Instruction for acclimating snails:
1. Set up a slow drip from your aquarium into the container holding your new arrivals., 2. Let the drip run for 30 minutes to 1 hour., 3. Transfer the new arrivals into your aquarium gently., 4. Please wait for 24 hours until the snails get used to the new environment and start moving., 5. Maintain a warm temperature (above 74 degrees) and provide calcium enrichment to help them thrive.