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How to claim DOA
(Dead on arrival)

Received something different?

Any other issues?

  1. Please take a picture of the bag before opening.

  2. Remove the dead ones ASAP and start drip acclimating the live ones.

  3. Simply text us with your order screenshot or order number at 714-253-7174.

  4. Kindly allow us 24 hours for our friendly customer care team to assist you with an option of replacement or refund.

We sincerely apologize for such inconvinience! Please keep/disregard wrong batch, we will ship out correct one right away!

Please test us @ 714-253-7174 with your order# (or order screen shot)  within 48hrs of arrival. 

Do you have any other issues, concern, or questions? Please test us @ 714-253-7174, our professional customer service team will replay you promtly!

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